Flexfilm User Privacy Policy
Updated Date: July 2026
Effective Date: July 2026
Flexfilm (hereinafter referred to as “we”, “us”, or “our”), the operator of Flexfilm (flexfilmpack.com), is fully aware of the importance of privacy to you and respects your privacy. Before you submit personal information to Flexfilm, please read and fully understand this Privacy Policy (hereinafter referred to as “this Policy”). Once you start using Flexfilm’s various products, services, or browse our website, it means you have fully understood and agreed to this Policy.
This Policy applies to websites owned and operated by Flexfilm, primarily including flexfilmpack.com, and to products or services provided to you through computer equipment, mobile terminals, or other devices and programs. This Policy describes how Flexfilm websites handle information, including what information is collected, how it is used, who it is shared with, and how it is protected. We have developed this Policy to help you understand the following:
Personal information refers to various types of information that can identify a natural person or reflect the activities of a natural person, either when used alone or in combination with other information. This data is submitted directly by you when you use our websites, products, or services and when you interact with us, for example, when you fill out an inquiry form or contact us for support. We also obtain this data by recording how you interact with our websites, products, or services, for example, through technologies like Cookies, or by receiving usage data from software running on your device. Where permitted by law, we may also obtain data from public and commercial third-party sources. The data we collect depends on how you interact with Flexfilm, including the pages you visit or the products and services you inquire about. This can include your name, gender, company name, position, address, email address, phone number, and any other film customization requirements you submit. When you use Flexfilm products or services, you may need to provide your personal information. You have the right to choose not to provide personal information to Flexfilm, but if it is necessary for providing the quote, sample, or service, we may not be able to respond to or resolve the issues you encounter.
We may use your personal information for the following purposes:
Flexfilm may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to identify an individual. For example, Flexfilm will collect aggregated statistical data, such as website traffic and specific page visits. We collect this data to understand how users find and use our websites, which helps us optimize our website design and improve user experience. We may, at our sole discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes. We will do our best to isolate your personal information from non-identifiable data and use the two types of data separately. If personal information is mixed with non-identifiable data, it will still be treated as personal information.
When Flexfilm processes your personal information, we will do so based on an appropriate legal basis in compliance with the requirements of applicable law, including:
To ensure that our website functions properly, we sometimes store small data files called Cookies on your computer or mobile device. A Cookie is a plain text file stored by a web server on a user’s terminal. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of Cookies, our website can store data such as user preferences (e.g., user’s language, region, or browsing history) to better serve users. Flexfilm uses Cookies for the same purpose as most websites or internet service providers: to improve the user experience. With Cookies, a website can remember a user’s single visit (using session Cookies) or multiple visits (using persistent Cookies). It can also save settings, such as the preferred language of the computer or device, font size, and other browsing preferences. This means that users do not need to reconfigure their preferences every time they visit. If our website does not use Cookies, it will treat the user as a new visitor every time they open a new page. For more information about Cookies, please see AboutCookies.org.
In addition, we may also use local storage objects (LSOs) such as HTML5 to store content information and preferences. Third-party partners who provide certain features or display advertisements on our website (such as Google Analytics or Facebook Pixel) based on your web browsing activity may also use LSOs to collect and store information. Various browsers provide their own management tools to delete HTML5 LSOs.
Flexfilm will not use Cookies for any purpose other than those described in this Policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer. Most web browsers automatically accept Cookies, but you can usually modify your browser’s settings to reject Cookies as needed. However, please note that if you disable Cookies, you may not be able to enjoy the best browsing experience, and some interactive features of our website may not work properly.
In accordance with relevant laws and regulations and common practices in other countries and regions, Flexfilm guarantees that you can exercise your rights related to your personal information. You have the right to access and obtain specific personal information we hold about you, except for exceptions specified by laws and regulations. When you find that the personal information about you processed by us is incorrect, you have the right to ask us to update or correct your inaccurate personal information. For the collection and use of additional personal data, you can withdraw your authorized consent at any time. In certain circumstances (such as if our processing of personal data violates laws, or if you no longer use our services), you have the right to request the deletion of your personal data.
If you wish to exercise the above-mentioned rights, please send an email to joy@flexfilmpack.com. For security, you may need to provide a written request. If we have reasonable grounds to believe that these requests are fraudulent, impractical, or threaten the privacy of others, we may refuse to process the request.
When required by applicable law, when Flexfilm processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the legality and validity of our processing of your personal information based on your consent before the withdrawal, nor will it affect our processing of your personal information based on other legitimate bases.
Flexfilm values the security of personal information. We use appropriate physical, managerial, and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use standard SSL encryption technology to ensure data confidentiality during transmission; we deploy protection mechanisms to prevent data from being maliciously attacked; and we restrict access to personal data only to authorized personnel who need to process your inquiries. We will use security protection measures that meet industry standards to protect your personal information. However, please note that no data transmission over the Internet can be guaranteed to be 100% secure. If you suspect any leakage of your contact information or personal data on our site, please contact us immediately via joy@flexfilmpack.com so that we can take corresponding security measures. If a personal information security incident occurs, we will, in accordance with the requirements of laws and regulations, promptly inform you and report to the regulatory authorities. When it is difficult to inform each individual data subject, we will use a reasonable and effective way to publish an announcement.
We will retain your personal information for the period necessary to achieve the purposes described in this Policy, unless a longer retention period is required or permitted by law. The data storage period may vary depending on the scenario and the products and services. The criteria we use to determine the retention period include: the time required to retain personal information to complete the business purpose, including providing plastic film quotes, maintaining corresponding transaction and business records, ensuring system security, and responding to potential queries or complaints. As long as your inquiry or customer relationship is active, we will retain your business contact information. We will delete or anonymize your corresponding personal information once the retention period expires unless there are special legal requirements to retain it.
Our products, websites, and services are primarily for adults and B2B commercial entities. Minors are not allowed to submit inquiries or create profiles on our website without the consent of their parents or guardians. If you are a minor, you must ask your parents or guardians to read this Policy carefully and use our services or provide us with information only with their consent. If Flexfilm finds that it has accidentally collected personal information from a minor without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.
To ensure a smooth browsing experience, you may receive content or web links from third parties external to Flexfilm and our partners (such as third-party video hosts, logistics tracking sites, or social media platforms). Flexfilm has no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties. We cannot control the privacy and data protection policies of third parties, and they are not bound by this Policy. Before submitting personal information to a third party, please refer to the privacy policies of those third parties.
Flexfilm operates globally. Personal information collected and generated by Flexfilm during its operations is securely stored on international or regional servers (such as AWS, Alibaba Cloud, or other global hosting partners) depending on web hosting configurations. Where permitted by law, we may transfer and process your personal information in other countries or regions where we or our cloud storage providers conduct business. In such cases, we will take measures to ensure that the data we collect is processed in accordance with this Policy and applicable global privacy regulations (such as GDPR for European users).
Flexfilm reserves the right to update or modify this Policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy here. If we make significant changes to the privacy policy, we may also send you a notice of the changes through different channels, for example, by posting a notice on our website or sending an email to inform you. We recommend that you regularly review this page to get the latest information about our privacy policy.
If you have any questions, comments, or suggestions, please contact us. We will respond within thirty days. If you are not satisfied, you can also file a complaint through the following channel: joy@flexfilmpack.com.